• The product must be intact, unused And in its original packaging.

• The Returns are at the customer's expense, who can choose between two options:Self-delivery Return label provided by EmmetiStore at the fixed cost of 15,00 €

❗Starting July 15, 2025, Emmeti Store will no longer accept returns from the United States due to recently introduced high customs duties. All orders destined for the United States can only be cancelled before shipping; once shipped, these orders will be considered "final sale."

 🇺🇸Starting from July 15, 2025, Emmeti Store will no longer accept returns from the United States due to the recently introduced high customs duties. All orders with a shipping destination in the United States can only be canceled before they are shipped; once shipped, such orders will be considered final sale.

For any order cancelled after purchase, a refund will be applied.penalty of €10.00 to cover management costs.

The right of withdrawal does not apply in the following cases:

• Products not present in the catalogue, ordered upon specific customer request
  
• Products customized or tailor-made
  
• Products excluded under theArt. 59 of Legislative Decree 206/2005

• Doors of any type (doors, swing doors, armoured doors, counterframes)
• Special plasters and paints
• Professional furniture Beta
• Products Velux
• Le Nordica stoves and fireplaces
• Other personalized items

📝For these items, any returns are acceptedonly with prior written authorizationby EmmetiStore.

Upon delivery, always sign with specific reservation, especially in the case of insured shipping.

Examples of correct reserve:

• “Open package”
• “Damaged neck”
• “Security tape tampered with”

After receiving and checking the returned product, refund or replacement it will happen within a few working days.

🔄 From theJune 7, 2021, returns without a valid reason, as indicated in the conditions above.